Frequently Asked Questions – Renting a Vacation Home in San Diego

1) Q: How do I find out what properties are available and what the rates are?

A: You may call into our office to speak with a reservationist, or on our website, you can click on the “Vacation Rentals” tab, select the property you wish to explore, click on the “rates and availability” tab, select an available check in and out date, the rate will be provided on the right hand side. Feel free to click “continue booking” to proceed with the reservation process.

2) Q: What happens when I book online?

A: A reservationist will contact you by phone or e-mail within 24 hours to discuss your reservation. We require a registration form to be filled out with the names, ages, and occupations of all people within your group. We will then speak with the property owner to obtain approval. Absolutely no reservation is confirmed until the owner has approved and full payment has been obtained.

3) Q: If the reservation is approved, when is payment due and how do you take payment?

A: If the owner approves your reservation request, the security deposit is due immediately. Full payment is due 60 days prior to check in. You can mail us personal or cashier checks. Also, we do accept credit card payments. We accept Visa and MasterCard; however we do not accept American Express or Discover. Please call into our office to discuss payment with our reservationists.

4) Q: What is the cancellation policy?

A: Once the reservation is approved, the security deposit will be due immediately to secure your reservation. Full payment is due at least 60 days prior to check in date. If you wish to cancel your reservation after the security deposit has been received, we will withhold $200.00 of that amount for a reservation. If full payment has been received, we will withhold the total amount unless we can find a substitute occupant for the property during the dates requested. We do understand that every situation is unique; please give us a call to discuss.

5) Q: How do I check into the property?

A: After you provide full payment and all documentation is completed, we will send you all the property specific information. Most properties are secured using electronic codes so you will not need to stop into the office to pick up a key. If the property is accessed with a key we will provide you instructions on obtaining that key.

6) Q: When is check in and check out?

A: Check in is 3pm; check out is at 10am sharp. There are no exceptions to these rules as housekeeping and maintenance personnel are scheduled to arrive at 10am.

7) Q: How and when do I get my security deposit back?

A: When you check out please remove all trash from the building and place in the designated bins. Please make sure all dishes/cookware are washed and stowed away in their appropriate place. Please remove all personal items. You do not need to wash any bed linens or towels. The property and its contents will be inspected after your departure, as long as it is accounted for and undamaged, your security deposit will be refunded approximately two weeks after your check out date.